We want to provide you with the best experience possible, so we take customer satisfaction very seriously.

Due to the nature of our products, we are unfortunately not able to offer refunds or exchanges. Products include: Gift cards, Candles, candle accessories, wax melts, and home goods. 

We want customers to be fully satisfied with their products, so if your merchandise is damaged in transit, please provide pictures of the damaged product(s), including the packaging, within 48 hours of the carrier's delivery notice. Please email info@thelifestylebrand.co. After review, we will replace the broken item(s) with the same item(s). If those items are no longer available, then we will provide a refund. Please remember it can take some time for your bank or credit card company to process and post the refund. 

If you received the wrong item, please provide us with a picture of the item, including the product barcode.

For all claims, please provide us with your order number.

We do not provide refunds or exchanges due to buyer's remorse, a change of mind, or not liking the candle scent. We do offer mini candles in our fragrance collection. Our Mini Candles are a must-have if you are uncertain before committing to a full-size candle. 

In addition, we do not provide refunds or exchanges for natural blemishes on the vessels or bumps in the wax. All vessels are handmade. Variations are normal. Blemishes may be present. You may see variations in paint or pattern. 

CANCELING OR EXCHANGES

If you wish to cancel an order or change it to a different item, the order must be completed before the item(s) are shipped.

You can contact us at info@thelifestylebrand.co

Wrong Address and "Return to sender."

We are not responsible for incorrect address entries; we auto-generate and send our orders to the Address the customer enters at checkout. If you enter the wrong Address at checkout or need to change it, please reach out to us so we can update it before we ship. If the items have already shipped but are still in transit, please reach out to us and to UPS or USPS (depending on the courier TLB sourced to ship your product) to discuss our options. We are not responsible for shipping costs lost if the package is returned to the sender.