We want to provide you with the best experience possible, so we take customer satisfaction very seriously.

Due to the nature of our products, we are unfortunately not able to offer refunds or exchanges. Products include: Candles, gift cards, candle accessories, wax melts (scent discovery set), and home goods. 

We want customers to be fully satisfied with the products, so if your merchandise is damaged during transit, please provide pictures of the damaged product(s), including packaging within 48 hours of delivery as noted by the carrier. Please email After review we will replace the broken item(s) with the same item(s). If those item(s) are no longer available, then we will provide a refund.  Please remember it can take some time for your bank or credit card company to process and post the refund. 

If you received the wrong item, please provide us with a picture of the item including an image of the product barcode.

For all claims please provide us with your order number.

We do not provide refunds or exchanges due to buyers remorse, change of mind or not liking the candle scent.  We do offer 1 ounce wax samples in our fragrance collection. Purchase our sample set so you can be  sure you love a fragrance before investing in a candle. 

In addition, we do not provide refund or exchanges due natural blemishes in the vessels or bumps in the wax.  All vessels are handmade. Variations are normal. Blemishes may be present. You may see paint variations. 


If you wish to cancel an order, or change it to something else, it must be completed before item(s) are shipped.

You can contact us at 

Wrong Address and "Return to sender"

We are not responsible for wrong address inputs, we auto generate and send our merchandise to the address the customer inputs into checkout. If you input the wrong address during checkout, or need it to be changed, please reach out to us so we can change it before we ship it. If the items are already shipped, but still in transit, please reach out to us, as well as, UPS or USPS (depending on the courier TLB sourced to ship your product)  to see what our options are. We are not responsible for shipping costs lost if the package is returned to sender.